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Can I cancel my UK Day & Break policy if it doesn’t meet my needs?

You may cancel this policy within 14 days of receipt of your policy documentation. Providing your policy has been paid in full, you will receive a full premium refund as long as you have not travelled, no valid claim has been made or is intended to be made and no incident likely to give rise to a valid claim has occurred. You must contact Direct Travel Insurance on 0845 075 6659 to confirm your wish to cancel

If you are an Annual Multi-Trip policyholder and you have not made a claim before you asked to cancel the policy, you will be entitled to a refund of the premium paid, subject to a deduction for the time for which you have been covered on a proportionate basis, plus a £15 administration fee

We may also cancel the policy by providing 30 days notice by registered post to your last known address

Non payment of premiums:

We reserve the right to cancel this policy in the event of non payment of the premium

Need help?

UK Customer Services0330 880 3600

Open Open Monday to Friday 9:00am to 6pm, Saturday 8:30am to 4pm and closed Sundays.
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(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day