Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
Passengers have awoken to the news of the collapse of the regional airline Flybe today. This leaves many passengers without their scheduled flights and potentially, out of pocket too.
As all services have been grounded, passengers have been advised not to travel to the airport unless they have arranged alternative flights.
Flybe customers are unlikely to receive a refund from the airline, and as most flights were booked independently and not part of a package holiday, customers aren’t covered by ATOL either.
Dependant on your level of cover, you may be able to claim back the cost of your flight – please check your policy wording around Scheduled Airline Failure for further information. If you’re still unsure contact your Claims Department, you can find their details on your policy documents.
If you booked your flights on a credit card, you may have the option of attempting to claim back flight costs via your credit card provider, under Section 75 of the Consumer Act of 1974 – take a look at Experian for a guide to your rights.