Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
Thomas Cook ceased trading with immediate effect on 20th September 2019 leaving more than 150,000 British travellers abroad and unsure of their remaining holiday plans and over a million customers losing their future holiday bookings. We sincerely hope this hasn’t affected too many Direct Travel customers, however we are here to help those who find themselves unsure on their next steps as a result of this news.
If you have been affected please find the information you require below:
Direct Travel Claims - Contact Claims Settlement Agencies on telephone - 01702 553 443
If you have purchased another brand on our website, please call the claims number listed on your Travel Insurance Certificate.
Please note the Civil Aviation Authority (CAA) will be working on refunding bookings. If you are already abroad then please visit thomascook.caa.co.uk or call +44 1753 330 330. The UK freephone number is 0330 303 2800.
The team at Direct Travel would like to extend our sympathies to the thousands employees who are now facing redundancies as a result of this news.