With Lowcostholidays recently going bust, the sudden news has left thousands of holidaymakers stranded, disappointed, or out of pocket. When the news officially broke, it is said that there were an estimated 27,000 customers currently on holiday with the company, and 110,000 customers who were yet to embark on their holidays.
An update on their website warns the company’s customers to download all of their details before the ‘Manage My Booking’ system is pulled from the website this Friday (19th August.)
A statement on the LowCostHoliday’s website, provided by administrator Smith and Williamson said: “Please note the following cessation of trading and the Lowcost Travel Group entering administration, the ‘manage my booking’ facility via lowcostholidays.com will be disabled with effect from 5pm Friday 19 August 2016.
“If you have not already accessed the online system to obtain information relating to your booking, please do so before the deadline above and make sure you download copies of all documents relating to your booking.
“This information will not be available after 19 August 2016.”
Regarding making a claim, the website advises customers: “It is important that you keep all receipts of expenses incurred to help you in making any claims for a refund or compensation in due course.”
Advice given to customers of Lowcostholidays by MoneySavingExpert.com said: “The Lowcostholidays.com existing bookings portal allows those who booked a holiday with the firm before its collapse to log on and download details of flights and accommodation they’d booked.
“These documents could prove vital if you’re trying to reclaim money for lost bookings and you didn’t save your booking or confirmation emails from Lowcostholidays.”