Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
As its peak holiday season, millions of Brits will be heading for the airport for a picture perfect holiday. However not all of them turn out as planned. New research reveals the most common holiday problems that Brits experience abroad. From suffering with booking problems, to experiencing dirty swimming pools, the list below exposes what us Brits tend to complain about the most when on holiday.
The report, written by HolidayTravelWatch.com states that as of this year (2016), almost 4 in 10 Brits have made a complaint while on holiday.
The top three complaints by Brits abroad:
As well as these top three, customers of HolidayTravelWatch.com also said that 12% experienced a dirty or unsafe swimming pool, 11% had suffered cold food, and 9% had suffered with sewage smells.
8% had suffered with booking problems, and 6 % experienced a burglary within the hotel, apartment, or villa resort.
90% said they would support the introduction of a ‘Holiday Safe Certificate.’
Consumer Director of HolidayTravelWatch, Frank Brehany, says: “During peak holiday season we speak to holidaymakers daily that are affected by all of these complaints. Never before has it been so important to watch holiday budgets, so it’s especially concerning to see 15 per cent of holidaymakers have been victim to hidden costs.
“The biggest complaints so far reveal a growing number of sick holidaymakers across a wide set of destinations. The fault lies in poor quality product, it seems some hotelier’s and companies have taken their eye off the ball on health & safety.
“In my view, it is no use complaining about the so-called ‘compensation culture’ if you deliver a product that is not fit for purpose. Deliver a clean, safe product and you will see your complaints fall it’s hardly rocket science.”
Study conducted by HolidayTravelWatch.com.
More information on the study can be found here: http://www.holidaytravelwatch.com/alerts/