Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.
With Britain’s terror threat now on severe, the NPCC have released a film and leaflet in order for members of the public to gain knowledge on how to ‘Stay Safe,’ and what to do if they were to find themselves caught up in a terror attack.
The guidance released follows the main message of RUN, HIDE, TELL:
Dial 999 and tell the police:
Deputy Assistant Commissioner of National Counter Terrorism Policing, Neil Basu said:
“The public should not be alarmed by this step. While the general level of threat to the UK is SEVERE, the probability of being caught up in a firearms or weapons attack is very, very small. However, it is important the public know what to do in the event of getting caught up in such an incident.
“We know that from case studies and the testimony of people who have survived attacks that the advice given in the film has saved lives.
“With the threat level remaining at a high level, the police and security service continue to operate at a heightened state of readiness - we are working on hundreds of investigations and making an arrest a day. However, it is only with the ongoing support of communities that we can defeat terrorism - you are our eyes and ears so please be alert, but not alarmed.
“We are asking everyone to remain vigilant and report any suspicious behaviour or activity to the confidential Anti-Terrorist Hotline on 0800 789 321 or in an emergency, 999.”
The leaflet and film can be found on the NPCC’s website here:
Don’t forget, you can get your travel insurance from DirectTravel at either www.direct-travel.co.uk or ring our friendly team on 0330 880 3600.