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Can I book travel insurance if I am deemed ‘unfit to travel’ by a medical professional?

We cannot offer a policy under any circumstances if you are deemed unfit to travel by any medical professional. We are also unable to offer a policy if you have a terminal or undiagnosed/unexplained medical condition or set of symptoms.


Related FAQs

  1. Can I purchase a policy from you if I live on the Channel Islands?
  2. Can you offer a discount, as I have been with you for years?
  3. If I buy an Annual Multi-Trip policy, am I covered straight away?
  4. Is buying insurance with you as safe as getting it from my travel provider?
  5. What do I do if I don't get my policy documents?
  6. When does my travel insurance start?
  7. When is travel insurance necessary?
  8. When should I buy my travel insurance?

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Need help?

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 9:00am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.

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