Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.
Here at Direct Travel, customer service is at the heart of our business, so we've partnered with two trusted independent online review communities, Trust Pilot and Feefo – and we’ve already got combined rating of 4.8/5!
Our aim is twofold, firstly we want to collect genuine feedback so that we can improve our service and recognise our accomplishments; and secondly, we want to give you an opportunity to view honest feedback from our existing customers.
We’re proud of our products and our team, so we invite you to have a look at some of our reviews about the excellent experience that our customers have had. Of course, as we invite all feedback, there will be some occasions where we don’t get it right first time, but rest assured we are always striving to improve.