Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
Here at Direct Travel, customer service is at the heart of our business, so we've partnered with two trusted independent online review communities, Trust Pilot and Feefo – and we’ve already got combined rating of 4.8/5!
Our aim is twofold, firstly we want to collect genuine feedback so that we can improve our service and recognise our accomplishments; and secondly, we want to give you an opportunity to view honest feedback from our existing customers.
We’re proud of our products and our team, so we invite you to have a look at some of our reviews about the excellent experience that our customers have had. Of course, as we invite all feedback, there will be some occasions where we don’t get it right first time, but rest assured we are always striving to improve.