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Frequently Asked Questions

General Cover

  1. How do I make a claim in the event of adverse weather?
  2. How can I keep myself and my family safe abroad?
  3. Am I covered for disruption due to natural disasters?
  4. Am I covered for travel disruption caused by the Icelandic volcanic ash incident?
  5. Am I covered for UK medical expenses if I am a Channel Islands resident?
  6. Am I covered to drive abroad?
  7. Can I cancel my policy if it does not meet my needs?
  8. Can I extend an individual trip policy from abroad?
  9. Can I increase the personal possessions limit?
  10. Can my family travel independently on an annual policy?
  11. Can we be insured as a couple on the same annual policy?
  12. Do you cover cruises?
  13. Do you provide cover for scheduled airline failure?
  14. How do I get adequate liability cover for driving in USA?
  15. How do you define UK resident?
  16. How many days can I be abroad on an annual policy?
  17. How much are my golf clubs insured for?
  18. Is it possible to extend the trip limit on the annual policies?
  19. Is the cover per person or per policy?
  20. Is there an excess?
  21. Should I contact you each time I travel on my annual policy?
  22. Should I take an EHIC card?
  23. What does a single or individual trip mean?
  24. What if my Travel Agent is forcing me to take their insurance?
  25. What if my travel plans are affected by extreme weather conditions?
  26. What if the staff from the airline I am travelling with go on strike or threaten industrial action?
  27. What is the single article limit?
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