Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

What factors do we consider when calculating our premiums?

We consider a number of factors which can have an impact on the insurance premium. These include:

  1. Pre-existing medical conditions
  2. The destination or geographical area
  3. Additional sports or activities
  4. The duration of your trip
  5. Policy type and cover level
  6. The amount and age of all travellers

Insurance is about replacing the risks associated with your circumstances with a premium. The above factors can increase the risk, which is why they can increase the premium.

  1. Direct Travel Insurance: About Us
  2. Who underwrites the insurance?
  3. What is an excess?

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.