Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

Frequently Asked Questions

We've put together a list of questions which are frequently asked by our customers.

If you have any queries about your cover, our product, or our company, you'll hopefully be able to find the answers here.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Winter Sports
  11. Cruise
  12. Gadget

FAQs

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If you cannot find the answer to your question, please get in touch.

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Clear4Travel (White Horse) - 01733 224 357

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.