Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

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How do I make a claim?

Please check your Policy Wording before making a claim to ensure that you cannot recover your financial losses from any other source. In the event you understand that you have sufficient evidence to make a claim, your Policy Wording will specify the information and documentation required to make your submission.

See below the appropriate Claims handler contact phone number for your insurer, which is also available in your Policy Wording. Be aware that we have recently experienced changes and adjustment in underwriters, so make sure you are contacting the correct team.

Direct Travel (Allianz) - 0208 667 2461 or visit www.rpclaims.com/directtravel

Direct Travel (Chaucer) - 01702 553 443
AllSafe (Allianz) - 0208 667 2461 or visit www.rpclaims.com/allsafe

AllSafe (Chaucer) - 01702 553 443
Fit2Travel (Arch) - 0345 258 7172 or email claims@cegagroup.com
Freespirit (Canopius) - 01608 641 351 or email claims@rogerrich.co.uk
Goodtogo (Red Sands) - 01444 465 590 or visit www.imglobal.com/member/assistance/claims
MIA Clear4Travel (Chaucer) - 01702 553 443
PLEASE NOTE: All claims are submitted subject to consideration and decision by your insurer’s Claims handler.

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.