Cover Pre-Existing Medical Conditions
Advanced medical screening
Emergency medical assistance available 24/7
Cover for hundreds of diagnosed medical conditions
Travel Insurance for Pre-Existing Medical Conditions
Pre-existing medical conditions can make it difficult to get a travel insurance policy. If you are currently prescribed medication, undergoing treatment, or having regular checkups, this shouldn't mean you have to travel without cover. At Direct Travel Insurance we're able to provide cover for hundreds of medical conditions.
Please note that additional premiums may be required, dependent on the condition itself, alongside severity and management factors. To find out if we can cover your pre-existing medical condition, proceed through the quote process - you'll be able to look up your condition using our medical screening.
If you can't find your medical condition here, or are not sure what to declare, please give us a call on 0330 880 3600. We'll be more than happy to help.
What happens if I don't declare a pre-existing medical condition?
If you do not declare a pre-existing medical condition, or other condition which falls within the medical declaration, your insurer may reject or reduce a claim, apply different terms or, in some circumstances, treat the policy as invalid. To make sure that you are appropriately covered and can make a claim if needs be, please make sure you are completing the medical section honestly and accurately for each traveller on the policy. If you have any queries, or need clarification on anything, please call out customer contact team on 0330 880 3600.
It's important to know:
- If you have a medical condition, please make sure you disclose it when buying your policy. Direct Travel Insurance will not provide cover for undeclared medical conditions.
- You must be 18 years old or over to purchase a policy.
- We are unable to provide cover for countries where the Foreign, Commonwealth, and Development Office (FCDO) have advised against all, or all but essential, travel. Please visit the FCDO Foreign Travel Advice page to check the latest warnings. Alternatively, you can call them on 0207 008 5000.
- This product is available for UK residents only.
- Upper age limits may apply.
- The 15% online discount will not apply to any optional, additional cover.
- Please check our Policy Wording for full terms & conditions. If you have any questions please visit the FAQ page or contact us.
What if I am older than the maximum age?
You may be able to obtain an alternative travel insurance policy by contacting:
British Insurance Brokers Association (BIBA)
Website: Find Insurance - BIBA
MoneyHelper
Website: Travel Insurance Directory | MoneyHelper
Get A Quote
Need help?
UK Customer Services0330 880 3600*
Opening hours:
Open Monday to Friday 9:00am to 5pm, Saturday 8:30am to 4pm and closed Sundays
Please refer to your Policy Wording
*Calls are recorded for training and monitoring purposes.
Reviews for Direct Travel:

- "Professional, sensitive on health issue questions, and easy to understand. Quick and easy but handled in a professional manner." 21/07/2026
- "Travel insurance a breeze. Website straightforward to understand and navigate. Everything I required in easy to follow instructions, drop down choices clear, and price was excellent." 07/07/2026
















