Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.
Our online screening process means you can declare most neurological and neurodevelopmental conditions quickly and easily
Advanced medical screening
Emergency medical assistance available 24 hours a day, 7 days a week
Get a QuotePre-existing medical conditions can make it difficult to get a travel insurance policy. If you are currently prescribed medication, undergoing treatment, or having regular checkups, this shouldn't mean you have to travel without cover. At Direct Travel Insurance we're able to provide cover for hundreds of medical conditions.
Please note that additional premiums may be required, dependent on the condition itself, alongside severity and management factors. To find out if we can cover your pre-existing medical condition, proceed through the quote process - you'll be able to look up your condition using our medical screening.
If you can't find your medical condition here, or are not sure what to declare, please give us a call on 0330 880 3600. We'll be more than happy to help.
If you do not declare a pre-existing medical condition, or other condition which falls within the medical declaration, you will not be covered to make a claim under any section of your policy. To make sure that you are appropriately covered and can make a claim if needs be, please make sure you are completing the medical section honestly and accurately for each traveller on the policy. If you have any queries, or need clarification on anything, please call out customer contact team on 0330 880 3601.
You may be able to obtain an alternative travel insurance policy by contacting:
British Insurance Brokers Association
Tel: 0370 950 1790 (lines open Mon-Fri, 9am-5pm)
Website: Find Insurance - BIBA
The Money Advice Service
Tel: 0800 138 7777
Website: Travel Insurance Directory | MoneyHelper
Need help?
UK Customer Services0330 880 3600*
Opening hours:
Monday - Friday
9am - 6.00pm
Saturday
8.30am - 4.00pm
Please refer to your Policy Wording.
*Calls are recorded and may be monitored.