Advertising  
All of our advertising meets the criteria set out by the British Codes of Advertising and Sales Promotions.

Company Information  
Direct Travel Insurance Services Limited. Registered in England and Wales, Company no 6013719. Registered address: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB.

Confirmation  
You will receive an e-mail immediately after purchasing a policy. The content of the e-mail will state your policy number, the persons insured, policy commencement date, period of insurance and the territories covered as well as the total price you paid for the policy.

Contracts  
Your travel insurance policy is a contract between you and our insurer. By purchasing a travel insurance policy you are agreeing to abide by the terms set out in the contract. The policy wordings for each of the policies we offer are available to any person visiting our web site and can be examined in their entirety at any time. Please note that a complete wording of your chosen policy will be sent to you once you have purchased travel insurance from us. These terms do not affect your statutory rights.

Cancellation
You may cancel this policy within 14 days of receipt of your policy documentation. You must tell us by writing to Direct Travel Insurance, Shoreham Airport, Shoreham-by-Sea, West Sussex, BN43 5FF. If the policy is paid in full and providing that you have not travelled and there has been no claim or incident likely to give rise to a claim we will refund any premium paid. If you have commenced your journey, a claim has been submitted or there has been any incident likely to give rise to a claim during the current period of insurance, no premium refund will be given. If you cancel after the first 14 days of receipt of your policy documentation no premium refund will be given. We may also cancel the policy by sending 14 days notice by recorded delivery to you at your last known address. No premium refund will be given.

Customer support and service
A contact telephone number for our offices can be found on nearly every page of this website. We can be contacted on this number from 9am to 8pm every day of the week except Christmas Day, Boxing Day and New Years Day. Alternatively you can write to us at the address supplied on our home page or e-mail us at info@direct-travel.co.uk 

Delivery 
Once you have placed your order we will send your policy documents to you in the next available first class mail.

Complaints regarding the sale of the policy and dealings directly with Direct Travel Insurance  
It is our intention to provide you with a high level of customer service at all times. If there are occasions when we do not meet your standards please contact The Duty Manager verbally or the Technical and Operations Manager in writing. We will write to you within 5 working days advising who is dealing with your concerns. We hope to have concluded our investigations at this time, but if we need to take longer, we will either give you a full response within 20 working days or explain our position and provide you with a time scale for our full response. Direct Travel Insurance Services Limited is authorised and regulated by the Financial Services Authority (FSA) and should you fail to be satisfied with our final response you will have access to the Financial Ombudsman Service. They can be contacted at South Quay Plaza, 183 Marsh Wall, London, E14 9SR, telephone number 0845 080 1800 or e-mail enquiries@financial-ombudsman.org.uk

All claims complaints
Should be made in writing to The Customer Care Manager, Direct Travel Insurance Claims Department, Shoreham Airport, Shoreham-by-Sea, West Sussex BN43 5FF or e-mail customercare@direct-travel.co.uk. If we have given you our final response and you are still dissatisfied you may refer your case to the Financial Ombudsman Service (FOS) at their address above. Referral to the FOS will not affect your right to take legal action against us.

Method of Payment 
We accept most major credit and debit cards. The cards we do accept are clearly displayed on the payment screen of this web site. You are also given the option of ringing our office to complete your order if you would prefer not to pay ‘on-line’.  

Prices  
By following our instant quote link from our home page you can find the full cost of all our travel insurances policies. The price you are quoted is the full cost of the insurance, including the Insurance Premium Tax. You will not incur any hidden costs, for example packaging or delivery. 
 
Receipts, bills and settlement mistakes 
The policy schedule that is sent to you displays the exact cost of your insurance. It will also display the date the transaction took place. The policy schedule will therefore serve as a receipt. Should the details on this document be incorrect we will amend your details immediately on your instruction.