Talking Nurses – Free medical advice wherever you are
Becoming ill while you are abroad can be a daunting experience – when you are in unfamiliar surroundings and perhaps don’t know who to turn to for help, knowing that there is someone available to give you professional advice can help tremendously. At Direct Travel Insurance, we thought our customers would value such a service and decided to offer it for free, that is for just the price of a telephone call. That’s how Talking Nurses was launched.
Talking Nurses is a strictly confidential telephone service available to all policyholders, giving access to medical advice from qualified nurses, with doctor support if required, 24 hours a day, 7 days a week.
Services include providing guidance on health problems, information on foreign hospitals and clinics, details of foreign brand names and what your medication is called in the country you are travelling to, and advice for parents travelling with children
The Talking Nurses service is provided to help with medical questions, before and during travel, and is free* to both existing and new policyholders.
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Please see example scenarios below:
We went on holiday with our baby daughter for the first time. I was really nervous about what we'd do if something went wrong. I'm so used to having the local nurses nearby. When I heard about Talking Nurses it was reassuring to know there was someone there who could give me advice if required whilst we were away.
I was in Kenya and had an insect bite that became infected. The local doctor gave me a prescription for a drug I'd never heard of. I didn't want to take it without checking what it was. I phoned Talking Nurses and they assured me it was a commonly prescribed antibiotic which has a different name in Kenya and even told me about common side effects that weren't even mentioned by the doctors. After getting the re-assurance I took the drug and the infection cleared up in a few days, I could then go on Safari without any worries.
I was swimming in the sea in Goa when I got stung by a jelly fish. I rang Talking Nurses and they were able to give me the telephone number and address of the local medical centre. It is so reassuring to know that there is somebody there to help when you need it.
*Talking Nurses is a free service but telephone calls are charged at the national rate from the UK and landline UK call rate from abroad (+44 208 London area code)
Please note that the Talking Nurses service does not include the diagnosis of medical symptoms or the prescription of medication and treatment.