Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

Frequently Asked Questions

We've put together a list of questions which are frequently asked by our customers.

If you have any queries about your cover, our product, or our company, you'll hopefully be able to find the answers here.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Winter Sports
  11. Cruise
  12. Gadget

FAQs

Search our categories here:

If you cannot find the answer to your question, please get in touch.

Need help?

UK Customer Services

0330 880 3600*

Opening hours:
Monday - Friday
8:30am - 6.00pm
Saturday
8:30am - 4.00pm

Emergency Medical Assistance

Direct Travel / AllSafe (Allianz)
01444 465 553


Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501


Goodtogo (Red Sands)
01444 465 553

*Calls are recorded and may be monitored.