Direct Travel Terms and Conditions
Do you have a 24-hour emergency service?
Do you offer a pre-travel help line?
If I have a household contents policy can I get a discount?
Why buy my travel insurance from you?
Am I covered on a Backpacker policy for making a stopover in a different area on route?
Can I upgrade my European annual policy to Worldwide?
Do the annual policies cover UK travel?
How do I change my area of travel after purchase?
Permissible UK Return on a Backpacker policy
How do I make a claim in the event of adverse weather?
How can I keep myself and my family safe abroad?
Am I covered for disruption due to natural disasters?
Am I covered for travel disruption caused by the Icelandic volcanic ash incident?
Am I covered for UK medical expenses if I am a Channel Islands resident?
Can I cancel my policy if it does not meet my needs?
Can I extend an individual trip policy from abroad?
Can I increase the personal possessions limit?
Can my family travel independently on an annual policy?
Can we be insured as a couple on the same annual policy?
Do you provide cover for scheduled airline failure?
How do I get adequate liability cover for driving in USA?
How do you define UK resident?
How many days can I be abroad on an annual policy?
How much are my golf clubs insured for?
Is it possible to extend the trip limit on the annual policies?
Is the cover per person or per policy?
Should I contact you each time I travel on my annual policy?
What does a single or individual trip mean?
What if my Travel Agent is forcing me to take their insurance?
What if my travel plans are affected by extreme weather conditions?
What if the staff from the airline I am travelling with go on strike or threaten industrial action?
What is the single article limit?
Will my Annual policy be automatically renewed next year?
What is the VeriSign Trust Seal?
Is IPT included in the prices shown?
Age Limits and Age Group Definitions
Are any of the benefits reduced for children or students?
Can children be insured if they are travelling on their own?
Can I include my grandchildren on an annual policy?
Do you insure people aged 37 years and over on your Backpacker policies?
Do you insure people aged 66 years and over?
How do you define children and what is the child rate?
What if I have my 37th birthday during my Backpacker policy period of cover?
What is the definition of a child?
What is the definition of a family?
What is the definition of an adult?
What is the definition of an infant?
Am I covered whilst riding a motorcycle?
What sports and activities are covered?
Can I ski and snowboard off-piste?
Do the annual policies cover ski and snowboarding trips?
Do your backpacker travel insurance policies cover ski and snowboarding trips?
What equipment is covered on wintersports trips?
What winter sports activities do you cover?
What is a pre-existing medical condition?
Do you insure people with pre-existing medical conditions?
Am I insured to travel whilst pregnant?
Can I take out insurance if I am currently under investigation for an illness?
Should I notify you if my medical conditions have changed since taking out my policy with you?
If I have depression do I need to declare it?
Do I have to pay my medical bills abroad?
Am I covered to cancel my trip if I contract swine flu?
