Single Trip Insurance Purchase European Single Trip Travel Insurance from only £4.55
Annual Travel Insurance Annual European Cover from only £20.80
Ski Insurance Winter Sports Cover from only £9.75
Backpacker Insurance Worldwide Backpacker Insurance from only £30.84
If you need to make a claim due to your travel being disrupted as a result of the volcanic ash situation, please click here to download the claims form for Travel delay, Missed departure and Abandonment.
We are currently experiencing high call volumes due to the volcanic ash disruption, the information on this page should provide all the information you need to make a claim. Please only call us in the event of an emergency.
If you need to make a travel insurance claim, you can download a claim form below.
Please print and complete the relevant claim form and return it to: Direct Travel Insurance Claims, PO Box 60108, London, SW20 8US.
Please ensure that you send all Original Documentation in support of your claim with your claim form. Photocopies are not acceptable and can lead to a delay in the handling of your claim.
An acknowledgement letter will be sent to you upon receipt of your completed claim form that will include your claims reference number. Please ensure that this reference is quoted in any further contact that is related to your claim.
To view our Policy Wording your computer requires Adobe Acrobat. If your computer does not have Adobe Acrobat installed you can download it here.
Alternatively, you can email your policy information together with details of your claim to UK.claims@travelguard.com, or call Direct Travel Insurance Claims on 0845 603 6497 to request a claim form. Direct Travel Insurance Claims is open from Monday to Friday, 9am to 5pm and Saturday 9am to 4pm.
It’s important that you notify us as soon as possible, and no later than 31 days following any bodily injury, illness, incident, event, redundancy or discovery of any loss or damage giving rise to the claim under your travel insurance policy.
Before you make your claim, please check the 'What to do if you need to claim' sub-section of the relevant sections in your travel insurance Policy Wording to ensure you meet the claims conditions and collate all the necessary information and/or documents.
If you are abroad and require immediate assistance from Travel Guard, our assistance service, please call our 24-hour Emergency Helpline on +44 (0) 1273 747 602, fax +44 (0) 870 130 1953 or email UK.assistance@travelguard.com.
