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How do I make a claim?

If you need to make a travel insurance claim, you can register your claim online now.

This secure service allows you to notify the claims department of your intention to claim and will provide you with a claim form for completion. When you have registered, you will be presented with your claims reference number and the claim form will be emailed to you directly.

Register online now:

Please ensure that you send all Original Documentation in support of your claim with your claim form. Photocopies are not acceptable and can lead to a delay in the handling of your claim. Direct Travel Insurance Claims, PO Box 60108, London, SW20 8US.

Alternatively, you can email your policy information together with details of your claim to, or call Direct Travel Insurance Claims on 0845 603 6497 to request a claim form. Direct Travel Insurance Claims is open from Monday to Friday, 9am to 5pm.

It’s important that you notify us as soon as possible, and no later than 31 days following any bodily injury, illness, incident, event, redundancy or discovery of any loss or damage giving rise to the claim under your travel insurance policy.

Before you make your claim, please check the 'claims evidence' sub-section of the relevant sections in your travel insurance Policy Wording to ensure you meet the claims conditions and collate all the necessary information and/or documents.

To view our Policy Wording your computer requires Adobe Acrobat. If your computer does not have Adobe Acrobat installed you can download it here.


If you are abroad and require immediate assistance

If you are abroad and require immediate assistance from Travel Guard, our assistance service, please call our 24-hour Emergency Helpline on +44 (0) 1273 747 602, fax +44 (0) 1273 376 935 or email