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Do you insure people with pre-existing medical conditions?

Yes. We can confirm that we are able to offer policies to those with pre-existing medical conditions, including cancer, heart, and long-term conditions. If you have any pre-existing medical conditions, these would need to be declared for your policy to be valid. We do not have the facility to exclude these from cover. We have adapted our online quote system and medical screening process to make declaring pre-existing conditions quick and simple.

Failure to declare the correct medical conditions, or to give complete and accurate information, might result in claims being rejected, claims being refused, or cover withdrawn.
 Please visit our FAQ 'What is a pre-existing medical condition?' so that you can avoid this possibility.

Related FAQs

  1. What is a pre-existing medical condition?
  2. What does exclusion mean?
  3. Am I insured to travel if I'm pregnant?
  4. Can I take out insurance if I am currently under investigation for an illness?
  5. Should I notify you if my medical conditions have changed since taking out my policy with you?
  6. If my insurance is refused due to my pre-existing medical condition, can I still take out travel insurance?
  7. Do I need to declare depression or anxiety?
  8. Do I have to pay my medical bills abroad?
  9. What is a medical screening?
  10. Am I able to exclude cover for medical conditions?

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.