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Direct Travel Insurance
Call: 0845 605 2700
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  • At Direct Travel Insurance we pride ourselves on the quality of our customer service, but don’t take our word for it, see what our customers have to say.....

    Customer Testimonials


    "The medical staff were brilliant"

    We were recommended by a close friend to use Direct Travel Insurance, so this was our first experience with the company. Sadly I took two heavy falls when skiing in Bulgaria - mainly because of the icy conditions - and hurt both knees and twisted my ankle. The Medical staff were brilliant with their treatment. On my return I put my insurance claim in and it was handled extremely efficiently and promptly - many thanks. We are shortly travelling to South Africa on holiday and I sincerely hope that we do not have to use the service again!

    Mrs Carroll, Farnham

    "I wouldn’t go anywhere else"

    I had to make a claim with Direct Travel Insurance recently and found the team to be professional and very helpful. I would not hesitate to recommend your company to friends and wouldn’t go anywhere else. Thank you

    Mr Bernthal, Wiltshire

    "I was highly impressed"

    I have often used Direct Travel and insured with you earlier this year for a group trip to the US. A member of our party (who also had a policy with Direct Travel Insurance) became ill on the trip. I was highly impressed with the service he received from Direct Travel. Naturally I have selected another policy with your company for my next trip to US this year.

    Mr Butler, Wiltshire

    "great team"

    I had to make a claim on my insurance with Direct Travel when my wife fell ill. I wanted to say thank you for the way my claim was handled and for being such a great team. As with all insurance, you never know how it will be handled until you need it and in this case Very Well!

    Mr C Colwell, Evesham

    "nothing is too much trouble"

    I would like to take this opportunity to thank your staff for their prompt and efficient service. My husband and I have had cover through Direct Travel Insurance for many years now and each time we have cause to make contact with your company, your staff are a pleasure to deal with, nothing is too much trouble.

    Mrs J Hodgetts, West Midlands

    "Direct Travel Insurance took care of everything"

    On a recent holiday to Cyprus, I was taken ill with a chest infection leading to pneumonia. I was in hospital for 5 days. Direct Travel Insurance took care of everything and their representative rang me every day to enquire about my health. They even called me on my return home to ask how I was feeling.

    Mrs A Mooney, Cheshire

    "delighted with the service"

    We have recently had to claim with Direct Travel Insurance following our ski trip to La Thuile. My partner unfortunately had an accident in the first five minutes of the holiday. I would just like to say how delighted we both have been with the service we have received from yourselves and the claim company. The response from your claims agent when we were in Italy was excellent and he even phoned us when we returned to the UK to check we were OK. The accident definitely put a damper on our holiday but receiving such prompt and helpful service from you and the claim agents has meant that is just one less thing to worry about.

    Miss A Sharman, Nottingham

    "extremely helpful"

    I wanted to thank Direct Travel Insurance's Claims department for the excellent service I received. I was very pleased with the sales process and found the claims team extremely helpful. WHAT A BRILLIANT COMPANY WITH HELPFUL AND POLITE STAFF.

    Mrs J Hodgett, Lincolnshire

    "my whole experience with you has been very good"

    I just wanted to express my gratitude for the professional and very fast response to my recent claim. I thought your service was excellent, your staff in the call centre very helpful and my whole experience with you has been very good. I really appreciated the speed at which you dealt with my claim and the lack of effort necessary on my part. I will continue using your services for both work and leisure and will recommend you to other colleagues and friends. Thanks again and good work!

    Miss K Lee, London.

    "I feel valued as a customer"

    I felt it important to send my sincere thanks following the continued excellent service you provide and would not hesitate to recommend Direct Travel Insurance to colleagues and friends. I feel valued as a customer by your company, which provides reliable and honest information in a clear and concise way. This makes decisions about important issues such as travel insurance much easier.

    Mrs S Armitt, Cheshire

    "I would certainly recommend Direct Travel"

    I was let down by my previous travel insurance company, owing to a new medical condition, the night before departing on a cruise. They refused me any cover at all, you can imagine the stress I was under. My daughter recommended me to Direct Travel Insurance, I telephoned them that same evening, they were able to give me insurance for the cruise, gave me immediately the policy number and emailed me the necessary documents for me to take on the cruise. I was so grateful for the efficient way they dealt with the problem, at such a late hour and knowing I needed immediate cover. I would certainly recommend Direct Travel.

    Mrs Oddy, Essex

    "I will be sure to carry on using Direct Travel Insurance in the future"

    I decided to go for a single trip policy this year, which I found cheaper and better suited to my needs than an annual policy. I will be sure to carry on using Direct Travel Insurance in the future and will pass on your details to any friends or work mates that may be looking for travel insurance

    Mr C Bailey, Cheshire

    "I was treated with such friendliness and courtesy"

    I rang your helpdesk recently to double-check my travel insurance cover and I was given a full outline of what was covered. I was treated with such friendliness and courtesy and the lady I spoke to had all the information at her fingertips. It left me so reassured and confident in the cover I had bought. Well done.

    Mrs K. Mepham, Crowborough

    "full peace of mind"

    My husband had a fall on holiday and was prescribed pain relief medication. Not understanding Spanish and because my husband is allergic to anything that contains aspirin, we called Talking Nurses. We were able to get full peace of mind as the nurse confirmed exactly what the medication was, how and when to take it and more importantly that it was safe for him to have.

    Mrs J Kemp, West Sussex