You will need to consult the relevant section of your policy booklet to ensure that you meet claims conditions and collate all the necessary information prior to making a claim. A link to the policy booklet can be found here.

To claim write to Direct Travel Insurance Claims Department, PO Box 60108, London SW20 8US. Phone 0845 603 6497. Email claims@direct-travel.co.uk. The Claims Centre is open from Monday to Friday, 09.00 to 17.00 and Saturday 09.00 to 16.00.

If you are abroad and require immediate assistance from Direct Travel Insurance Assistance's 24 hour Emergency Help Line please call +44 (0) 1273 747 602, fax +44 (0) 870 130 1953 or email assistance@direct-travel.co.uk.