Do you have a "cooling off" period after I have purchased my policy?

You may cancel this policy within 14 days of receipt of your policy documentation.You must tell us by writing to Direct Travel Insurance, Shoreham Airport, Shoreham-by-Sea,West Sussex, BN43 5FF. If the policy is paid in full and providing that you have not travelled, no valid claim has been made or is intended to be made and no incident likely to give rise to a valid claim has occurred we will refund the premium paid. If you have commenced your journey, and a claim has been submitted or there has been any incident likely to give rise to a claim during the current period of insurance, which is deemed valid under this cover, no premium refund will be given.

Cancellation outside the statutory period:
You may cancel this policy at any time by writing to the address above.If you cancel after the first 14 days of receipt of your policy documentation no premium refund will be made. We may also cancel the policy by providing 21 days notice by registered post to your last known address. No premium refund will be given. Non payment of premiums We reserve the right to cancel this policy in the event of non payment of the premium.

For single-trip cover only:
We have the right to cancel this policy without refunding your premium if your journey or one-way trip is cancelled or cut short.

For annual multi-trip cover only:
We have the right to cancel the cover given on this policy for a journey if you cancel or cut short that journey.